JOB OPPORTUNITIES

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WHO WE ARE

The Chilliwack Curling Club and Community Centre is recognized for its  first-class curling facility. Our eight-sheet curling rink delivers  excellent services for our over 650 members as well as host provincial,  national and international curling events. We operate a licensed  members’ lounge as well as a fully functioning restaurant and manage a  busy year-round event rental schedule with many community and private  events in our banquet area (accommodating 10-300 guests) and larger  events and trade shows on our 25,000 sq ft concrete floor in the summer.  We pride ourselves on providing high-calibre curling programs and  events for our members and professional, quality services to facility  renters.

This is an opportunity to join a dynamic Chilliwack organization with  great plans for the future. The General Manager is at the core of our  operations managing club and facility operations, overseeing curling  programs and events, maintaining and growing club revenues, managing  facility rentals, and engaging our members and the community.

WHO WE ARE LOOKING FOR

The Chilliwack Curling and Community Centre (CCCC) is seeking an  experienced General Manager. This position is a full-time year-round  position requiring an extensive time commitment that may include  weekdays, weeknights, and weekends during the September to April curling  season. Work hours for the remainder of the year, April to September,  are flexible to help offset the demands of the active season.

The General Manager reports to the Board of Directors and will  oversee all areas of staff management which includes the Ice plant/  Building maintenance, Food Services, Accounting/ Payroll, Events and  Member Services to ensure the provision of high quality, consistent,  friendly, and timely services to our membership, rental guests.

The selected candidate will:

• Assume overall responsibility for day-to-day operations of the  Centre including leagues and bonspiels, ice rentals, building rentals,  staffing, bar, food services and pro shop inventory control as well as  conditions of the facilities and security of Centre property
• Provide leadership, direction directly and indirectly to 30 staff  members (full time, part-time and as needed position) which include 1  Kitchen Manager and 11 kitchen staff and catering staff, 2 Ice  technicians and 4 helpers when required, 1 bookkeeper, 1 IT support and 6  general facility staff and 3 coaches to assist in delivering junior and  school programs
• Develop the Centre’s marketing and sales plan to promote membership, sponsorship opportunities and facility utilization
• Foster and encourage positive relationships with members, sponsors,  community stakeholders, neighbouring curling centres, Curl BC, Curl  Canada and the City of Chilliwack.
• Provide support to curling leagues and other events as needed to ensure their success
• Oversee financial operations of the Centre working closely with the Treasurer
• Monitor trends in the curling business and identify new opportunities for growth at the Centre
• Seek out and apply for all applicable grant funding
• Ensure compliance with all current British Columbia regulations  including, but not limited to Gaming, Liquor and Cannabis, Employment  Standards, Technical Safety BC, and WorkSafeBC
• Attend monthly Board of Directors meetings, and provide a monthly report of the Centre operations
• Continuously evaluate programs, procedures, practices, and polices and make appropriate recommendations to the Board
• Abide by all the Centre’s Bylaws and Board Policies
• Perform other assigned duties as determined by the Board of Directors

Knowledge, Skills and Abilities

• A degree/diploma in Business, Recreation/Sports Management or equivalent professional experience
• Highly motivated self-starter who is adaptable to and comfortable with variable daily, weekly, and monthly work schedules
• Experience in business management with customer service or member-focused organizations
• Entrepreneurial mindset with a willingness to create new  opportunities and an ability to challenge tradition in a constructive  way
• Be a natural problem solver with an ability to identify appropriate resources to find a solution
• Experience with fiscal responsibilities including budgeting, receivables, payables, and record keeping
• Experience recruiting and coordinating volunteers
• Curling experience is preferred but not required
• Experience in facility management a definite asset
• Knowledge of the Curl Canada Ice Technician requirements and the  fundamentals of managing an ice plant (or willingness to obtain this  knowledge with in the first year of employment)
• Serving It Right Certificate (or willingness to obtain it at the Centre’s cost within first six months of employment)

What we Offer
Competitive wages and health benefits

Salary range $80,000 – $100,000 annually
Continuous career development

What You Offer

• Outgoing demeanour, strong public relations, and client services skills
• A passion for people and service excellence
• Excellent verbal and written communication skills

Closing date:NOVEMBER 15, 2023

Position to start:  As soon as mutually acceptable

Email your resume and cover letter to Recruitment@curlchilliwack.org

Only candidates selected for interview will be contacted

The Chilliwack Curling Club is the premier  state of the art Curling Club in BC opening in November 2018.  The club  has 8 sheets of ice, a fully stocked Pro Shop, a 120-seat restaurant and  banquet space for 350 guests.  We have over 700 active members with 20+  draws per week, an active Novice and Junior Program as well as high  school teams and school field trips.  We are actively seeking a “Member  Services Coordinator” to assume the duties associated with the Curling  portion of the facility.  This position could either be salaried or  hourly depending on the applicant and could be a seasonal or year-round  position depending on the successful applicant.

JOB TITLE: MEMBERSHIP SERVICES COORDINATOR (MSC)

REPORTS TO: GENERAL MANAGER (GM)

SUMMARY:

The MSC is responsible for overseeing membership interactions  focusing on league play, bonspiels, Junior Development, High School and  Elementary School programming, including administration and budgeting of  each.  The MSC is central to creating a positive atmosphere for  members, prospective members and the community.

The Chilliwack Curling and Community Center is a multi-facetted  facility opened in November 2018.  We feature 8 sheets of curling ice,  21000 sq ft of offseason space, a 120 seat restaurant, meeting rooms as  well as banquet and lounge space for up to 350 guests.  The Club also  features a fully stocked Pro shop with a wide selection of curling  supplies servicing over 700 members playing 7 days a week.  We have  hosted many National, Provincial and Regional Championships since we  opened and will continue to utilize our facility in the future for these  events. We are heavily integrated with the community, hosting weekly  service group meetings as well as large fundraisers and parties for the  business community and its citizens.

RESPONSIBILITIES

Business operations

• Coordinate the timely maintenance of Pro shop inventory and  purchasing, as well as accurate and up to date contacts with Pro Shop  vendors.
• Support staff/volunteer sales staff through training, regular  feedback and product information as well as updates to Pro Shop  processes (ie POS system) in Sales Manual.
• Oversee the Pro Shop daily income and expenditures as well as reporting of sales trends, in collaboration with the GM.

Membership Services

• Respond to member’s and general public’s questions and concerns in an effective and timely manner.
• Provide support to League Reps through date selection and number of  ice sheets required. Ensure schedules for leagues are created and posted  in a timely manner.
• Integrate Novice Members, when needed, into established leagues
• Coordinate recruitment, contact and schedule with Chilliwack School  board for High School teams, field trips and school activities.
• Assess needs of new leagues, develop and implement with the support of League Rep.
• Maintain accurate membership database, ensuring alignment between online registration and waiver forms and league rosters.
• Submission of membership information to Curl BC for insurance purposes and affiliation payments.
• Ensure coaching guidelines for rentals, clinics, school field trips and Novice programs.
• Recruit and schedule coaches for rentals, clinics and lessons, hours  tracked and submitted for payroll or the CCC Club buck program.

Marketing

• Implement annual marketing initiatives utilizing website, emails to membership, Twitter, Facebook and press releases.
• Promote CCC and its events to members and new curlers, in  collaboration with the Marketing and Communications Committee, utilizing  outside marketing opportunities and social media.
• Write timely emails to membership to communicate upcoming events and operational news to members
• Support Marketing and Communications Committee to promote leagues, clinics, club and facility events
• Publish website online calendar of events and ice schedule with regular updates throughout the year.

Volunteer Coordination

• Recruit volunteers working in conjunction with the Board Volunteer  Committee to ensure functions requiring volunteers’ needs are met.
• Working with Board Volunteer Community maintain an accurate Volunteer Data Base.
• Collaborate with Board Volunteer Committee to match volunteer’s skills with appropriate role and schedule.
• Maintain a record of volunteer hours for the Club buck program and  any Government or Association (Curl BC, Curling Canada) needs. Ensure  Club bucks are issued and records of issuance and redemption are  maintained for bookkeeping purposes.

Office Duties

• Assist General Manager and bookkeeper when necessary.
• Duties may include posting into accounting program, ensure dues and  fees are paid by all curlers, invoicing for events held at the CCC,  filing, or other duties as assigned by the General Manager to assist in  the efficient operation of office.
• Janitorial duties may be required when needed.

POSITIONAL COMPETENCIES

• Attention to detail-Proven ability to attend to detail, including excellent track record of accurate, high-quality work.
• Organizational- Excellent multi-tasking, analytical and problem-solving skills
• Professional demeanor – Approachable, calm, and professional in  manner, able to appropriately offer assistance to a wide range of  individuals.
• Flexibility – Able to adjust to changing needs of the organization,  re-prioritizing as necessary and working effectively under pressure.
• Learning – Ability to implement and independently learn a variety of new office software programs.
• Communication – Excellent written and verbal communication

EDUCATION/EXPERIENCE

• University or College degree, preferably with emphasis in Office  Administration or Recreation Management would be an asset, but not a  requirement
• Minimum 3 years Office or Recreation Facility experience would be an asset, but not required.
• Understanding of and experience with retail and membership-based organization would be an asset.
• Curling experience would be an asset to understand the membership and operation.

WORK SCHEDULE

• Flexibility – Understanding the curling season, hours may vary with  more hours needed at the start and mid points of each season, during  bonspiels and events.
• Weekends and evenings may be a requirement
• Weekly averaging may be required due to the varying scheduling of events.
• Position would be required from August 15 to April 15 of each  season, but the opportunity for yearly employment could be created.

COMPENSATION

• This will be a full-time hourly position with fair compensation  based on previous work experience. Hourly rate will be $25 to start.

APPLICATION

Please send your application and resume to the attention of:

General Manager, Chilliwack Curling and Community Center

45550 Spadina Avenue, 

Chilliwack, B.C. V2P 1V4

Or via email to chilliwackcc@telus.net